Privacy

Version 2.0.
Effective Date: December 16th 2026
 
 
Welcome to MyOV Casino (hereinafter referred to as “the Casino”, “us”, “our”, or “we”). Your privacy is important to us, and we are committed to protecting the personal information you share while using our services. This Privacy Policy explains how we collect, use, and safeguard your information across our websites, applications, and related services.
 

    1. Scope of This Policy

       
      This Privacy Policy applies to personal data collected from individuals who use the Casino’s services. By accessing or using our platform, you confirm that you understand and agree to the practices described below.
     

      1. Information We Collect

         
        We collect information in the following ways:
         a. Information You Provide
        Registration Information: Name, date of birth, address, email, phone number, and other identifying details.
         
        • Payment Information: Card numbers, banking details, and billing addresses to process transactions.
        • Verification Documents: Government-issued IDs or utility bills when required for compliance or identity verification.
        • Customer Support Interactions: Any data you choose to share while communicating with us.
         
        b. Automatically Collected Data
         
        • Device Data: IP address, browser type, operating system, and device information.
        • Usage Data: Login times, navigation activity, interaction with site features.
        • Cookies and Tracking Technologies: To remember preferences, analyze behavior, and enhance performance. Depending on your location, we may request your consent before using certain cookies.
         

      2. How We Use Your Information

         
        We process your information for the following purposes:
        • Account Management: To create, maintain, and verify your account.
        • Transaction Processing: To manage deposits, withdrawals, bonuses, and gameplay activity.
        • Customer Service: To address inquiries, requests, and complaints.
        • Marketing and Promotions: To send you promotional materials or notify you of offers (only with your consent where required).
        • Security and Fraud Prevention: To detect suspicious activity and prevent unauthorized access or misuse.
        • Legal and Regulatory Compliance: To fulfill obligations related to anti-money laundering, age verification, and responsible gaming.
         

      3. Legal Bases for Processing

         
        Depending on your location, we rely on different legal bases for processing your data, such as:
        • Fulfillment of a contract (e.g., managing your gaming account)
        • Legal obligations (e.g., AML and KYC requirements).
        • Legitimate interests (e.g., improving service and preventing fraud)
        • Your consent (e.g., for marketing communications).
         

      4. Sharing Your Data

        We do not sell your personal information. Your data may be shared in the following cases:
        • Service Providers: Such as payment processors, hosting platforms, or identity verification vendors under strict confidentiality agreements.
        • Regulatory or Legal Authorities: When required by law or regulation.
        • Corporate Transactions: In the event of a merger, acquisition, or business restructuring.
        • With Your Consent: When required for promotional purposes or optional activities.
         

      5. Confidentiality of Winnings

        Your winnings, payouts, and betting activity are handled with strict confidentiality. We may announce major wins publicly only with your prior permission.
         

      6. Data Transfers

        If we transfer your information outside of your jurisdiction, we ensure appropriate safeguards are in place (e.g., contractual clauses) in line with applicable data protection standards.
         

      7. Data Retention

        We retain your personal data only as long as necessary for:
        • Providing our services
        • Meeting regulatory requirements
        • Resolving disputes or enforcing terms
        After this period, we delete or anonymize your data securely.
         

      8. Your Rights

        Depending on your jurisdiction, you may have the following rights:
        • Access to your data
        • Correction of inaccurate or incomplete information
        • Deletion of data where appropriate
        • Restriction or objection to certain processing activities
        • Portability of your data
        • Withdrawal of consent (where processing is based on consent)
        To exercise these rights, contact our support team via the contact information below.
         

      9. Children’s Data

        Our services are intended only for users who are of legal gambling age (commonly 18 or older). We do not knowingly collect data from minors. If discovered, such accounts will be closed and related data deleted.
         

      10. Security Measures

        We use industry-standard security measures to protect your information, including:
        • Encryption of sensitive data
        • Secure servers and firewalls
        • Access controls and internal privacy protocols
        While we take every reasonable precaution, no system is completely secure. We will notify you promptly if a data breach poses a risk to your rights or safety.
         

      11. Changes to This Policy

        We may update this Privacy Policy from time to time. Material changes will be clearly communicated. Continued use of our services after such updates signifies your acceptance of the revised terms.
         

      12. Contact Us

        If you have any questions about this Privacy Policy or your data, please contact our support team:
        Email: ov@mycasinosupport.eu
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