Frequently Asked Questions


This is a list of the most Frequently Asked Questions about If you have a question and can't find the answer here then please contact one of our helpful support representatives. You can find our phone numbers and e-mail addresses on our Support Page.

Yes! All software downloads are FREE for players. When you download and open a Guest account you may play as long as you want for free. When you wish, you may switch over and play for Real money. Click here to play for Real money now!
Just click the [download button] on the home page or any of the [download buttons] throughout the site. The download will immediately prompt you to save or open the application. We recommend you save the application to your computer and then double click the application icon once it has completed the download. All downloads are completely safe! offers over 100 games in our full download version. You can find all your favorite casino games including; Blackjack, Video Poker, Multi hand video Poker, Roulette, Craps, Baccarat, Red Dog Poker, Caribbean Stud Poker, Slots (Three, Five and Seven reel), Tri Card Poker, War, Keno and a wide variety of other specialty games. Many of our games are also offered as progressive games for a chance to win the Jackpot advertised on our sites and in the gaming client.
Absolutely, and we have the winners to prove it! The progressive jackpot is 100% accurate and real and encompasses a set percentage of the house winnings. When you play a progressive game, you get the chance to win some or all off the progressive jackpot depending on the pay table and terms of the game at hand. You will see the progressive ticker while you are gambling on, and will notice the fluctuation based on current winnings and contributions to that progressive game.
Yes we do. We offer our players comps and bonuses based on their playing activity. Our customer support team offers our valued customers special rewards and programs every month. Our VIP Club is by invitation only and offers a wide range of comps and rewards.
Please visit [24/7 Support] for more information and full details regarding our customer support. You can reach us 24 hours a day 7 days a week using email, telephone and live chat.
The username IS case-sensitive. Entry using either case is acceptable. The password IS case-sensitive. If you require further assistance, please contact Customer Support. has both American and European Roulette tables.
The credit card registration and purchasing transactions are implemented using industry standard SSL 3.0 (secured socket layers) protocol that encrypts the data and transmits it securely over the Internet. This encryption allows for SAFE, SECURE credit card transactions online.

If you are still reluctant to send the information, then send an email to [support]. We will be more than happy to send a username and password to you the following day. Please include your full address, area code and phone number, along with a convenient time when you can be reached. We will call you personally to give you your username and password, and arrange for the method of payment, and/or retrieval of winnings.

All applicants, even those that submit their information in the above manner, are subject to the regular registration process that occurs prior to any new account that is opened at the Casino.
The downloadable client is only compatible with Windows operating systems (Windows 7, Vista, XP, 2000, NT, 98, 95).
To ensure that you don't miss out on any of our bonuses or special promotions, add the following to your email "Safe List".

For Real Players:

Click here for instructions.

For Fun Players:

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